Shipping policy
Shipping Policy
Last updated: 30 October 2026
Overview
Case Creator sells custom phone cases, printed to order in our London workshop. Once you place an order, we produce your case and send it with Royal Mail Tracked.
Where We Ship
We currently ship to the United Kingdom only.
Shipping Options and Prices
| Service | Price | Delivery aim (after dispatch) |
|---|---|---|
| Royal Mail Tracked 48 | FREE | 2–3 working days |
| Royal Mail Tracked 24 | £3.90 | Next working day |
Free Tracked 48 delivery applies to every UK order, with no minimum spend. Both services include full tracking. The price you pay is the price shown at checkout when you complete your order.
Production Time
Every case is printed to your design. Production starts once your order is confirmed and payment has gone through.
Estimated production time: 1–3 working days.
Production can take longer during busy periods, around holidays, or if we need to contact you about your design. If there is a significant delay, we will email you.
Order Cut-Off
Orders placed before 2:00 p.m. (UK time) on a working day may enter production the same or next working day. Orders placed after the cut-off, or at weekends or on bank holidays, start the next working day.
Total Time to Receive Your Order
Total time = production time + Royal Mail delivery time. Choosing Tracked 24 speeds up delivery once your case is dispatched; it does not shorten production time.
Delivery Times
Royal Mail delivery times are aims, not guarantees. Weather, strikes, peak periods (such as the run-up to Christmas) and other events outside our control can cause delays.
Royal Mail does not set a delivery target for some postcode areas, including parts of the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isles of Scilly and the Channel Islands. Orders to these areas may take longer.
Order Confirmation and Tracking
You will receive an order confirmation email when you place your order. When your order is dispatched, we will email you a shipping confirmation with your Royal Mail tracking number. You can also see tracking in your order status page.
Delivery Address
Please check your delivery address carefully at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
If you spot a mistake, email us straight away at fridolf@casecreator.shop. We may not be able to change the address once production or dispatch has started.
Failed Delivery / Returned to Sender
If a parcel comes back to us because of an incorrect address, unsuccessful delivery attempts, or refusal to accept delivery, we will contact you. You may need to pay for it to be sent again.
Lost, Delayed or Damaged in Transit
If your order is significantly delayed, email us at fridolf@casecreator.shop with your order number.
If tracking shows your parcel as delivered but you haven't received it:
- Check with people in your household and with neighbours.
- Check any safe places and your building's post area.
- Check the Royal Mail tracking page for a delivery photo or details.
- Email us if you still can't find it, and we'll help.
If your case arrives damaged, contact us within 14 days of delivery with your order number and photos of the damage. See our Refund Policy for faulty or damaged items.
Business Details
Ships from: London, United Kingdom
Questions
Email: fridolf@casecreator.shop
Please include your order number and, if relevant, your tracking number.