FAQ

How does customising work?

Pick your phone model, open the customiser, upload a photo, move and scale it on the case, add text if you want, then add to cart. We print your approved design after checkout.

Do I have to use an AI style?

No. Styles are optional. Lots of people just use their photo as-is, remove the background, or add a short line of text.

Which phones do you support?

We currently offer cases for iPhone 17e, iPhone 17, iPhone 17 Pro, and iPhone 17 Pro Max. Choose your phone on the homepage or in the customiser.

Is every case made to order?

Yes. Each case is printed after you order, so your design is unique to you. That also means change-of-mind returns follow our refund policy for made-to-order goods.

What photo works best?

A clear, well-lit photo of your subject works best. For AI styles, pet photos usually work better than photos of people. Avoid tiny, blurry, or heavily filtered images if you can.

What does Remove background do?

It cuts your subject out of the photo so you can place a clean sticker-style image on the case. You can still move, scale, and rotate it after.

Will the print match what I see on screen?

We aim to match your preview closely, but screens vary. Colours, brightness, and crop can look slightly different in print. The on-screen preview is a guide, not a perfect lab proof.

How long does shipping take?

Because cases are made to order, please allow time for printing plus delivery. Typical UK orders are printed and dispatched within a few working days, then follow standard courier times. Exact timing can vary during busy periods.

Do you ship outside the UK?

Shipping options depend on what is enabled at checkout. If international rates are available for your address, you will see them before you pay. If not, UK delivery is the current focus.

Can I edit my design after ordering?

Once an order is placed we move toward print fairly quickly, so changes are not always possible. Contact us as soon as you can with your order number if something needs fixing.

What if my case arrives damaged?

Sorry about that. Email us with your order number and clear photos of the issue. If there was a print or shipping fault, we will sort a reprint or another remedy under our refund policy.

Can I use copyrighted images or logos?

You are responsible for what you upload. Only use photos and art you have the right to print. We may refuse or cancel orders that appear to infringe someone else's rights.

Why did an AI style fail on my photo?

AI styles work best on clear pet photos. Photos of people, busy backgrounds, or very low-quality images can fail or look odd. Try Upload without a style, or turn on Remove background instead.

Why do I need an email for more style previews?

Each visitor gets a small number of free AI style generations. Entering your email unlocks more so we can limit abuse and, if you opt in, send design tips. Unlocking does not create a full store account by itself.

How should I look after my case?

Wipe with a soft cloth. Avoid harsh solvents, dishwashers, and leaving it in extreme heat for long periods. Normal daily use is fine.

Still stuck?

Email us with your question or order number and we will help. Check our Shipping and Refund policies in the footer for the formal wording on delivery and returns.